FAQ
FAQ
How long will my order take?
All orders will be shipped out within 3 business days from the date of purchase. (But typically they are shipped out within 24 hours)
How can I track my order?
A notification via email will be sent to you when your package has been shipped along with your tracking number.
Do you offer shipping insurance?
I put shipping insurance on all orders over $100 for the amount of the purchase. If you would like a signature confirmation upon delivery please email using the contact page. Bittersweet Printing is not responsible for items lost, damaged or stolen while in transit.
Do you offer expedited shipping?
If you have questions or concerns about shipping or need expedited shipping please send an email using the contact page.
How can I return purchases?
- If for any reason you are unhappy with your purchase, please contact Bittersweet Printing Co. via the contact page within 7 days of receiving your order.
- All returns must be sent back unworn and in their original condition.
- Special orders, custom designs, and international orders are final sales and cannot be returned.
What if my shirt shrinks?
Cotton-blend fabrics shrink in the dryer. To un-shrink, soak shirt in water with baby shampoo or conditioner for at least 20 minutes then gently stretch out to former size and dry flat.
How do I remove stains?
- One of the best ways to safely remove stains from almost any fabric is oxygen bleach (NOT chlorine bleach).
- For set-in stains soak fabric for at lest 30 minutes
- Cold Water works well for many stains, including food and beverage stains, blood, and water-based paint. It's also recommended for delicate fabrics and for dark or colorful fabrics. Cold water can help prevent stains from setting in and bleeding color.
- Warm or hot water works well for oily or greasy stains, as well as grass and tomato-based stains. Hot water can also help remove odors left behind by stains. However, hot water can set protein-based stains like blood or sweat, making them harder to remove. Hot water can also shrink, fade, and wrinkle some fabrics.